Our commitment to fair, transparent refunds — including the 30-day money-back guarantee, processing times and what is and isn't covered.
Every new VPS order is covered by a 30-day money-back guarantee. If you are not satisfied with your service for any reason within the first 30 days, contact our support team and we will issue a full refund — no questions asked.
To qualify for a refund under the money-back guarantee, your request must be submitted within 30 days of the original purchase date. The guarantee applies to new VPS subscriptions only and is valid once per customer.
To request a refund, open a support ticket or email [email protected] with your order ID and the reason for your request. Our team will review your request and respond within one business day.
Once a refund is approved, it is processed to your original payment method within 5–10 business days. The exact timing depends on your bank or payment provider. You will receive a confirmation email as soon as the refund is issued.
The following items are not eligible for a refund: domain registrations, one-time setup fees for custom configurations, unused bandwidth overage charges, and any services that have been actively used beyond the 30-day guarantee window.
You can cancel your subscription at any time from your customer dashboard. Cancellation takes effect at the end of the current billing period. We do not issue partial refunds for the remaining days of a billing cycle unless required by law.
Annual plans are eligible for a prorated refund within the first 30 days of purchase. After the 30-day window, annual plans are non-refundable for the remainder of the term, but you may still cancel to prevent future renewals.
If you were charged incorrectly, charged twice, or your order was not fulfilled, contact support immediately. We will reverse the erroneous charge in full and, where appropriate, re-issue your order at no cost.
If you believe a charge is incorrect, do not dispute it directly with your bank first. Contact our billing team so we can investigate and resolve the issue. Most billing disputes are resolved within 48 hours.
Initiating a chargeback with your payment provider without first contacting us may result in account suspension. We are happy to resolve billing issues directly and quickly — please give us the chance to do so.
If we fail to meet our 99.95% uptime SLA, you are entitled to a service credit as described in our Terms of Service. Service credits are applied to your next invoice and are separate from the money-back guarantee.
For all refund and billing questions, reach out to our team at [email protected] or via live chat. Include your order ID and a brief description of the issue to help us assist you faster.